GRI index

The present sustainability report takes account of the fourth edition (G4) of the reporting guidelines of the Global Reporting Initiative (GRI) in line with the “Comprehensive” option. At the same time, we set out how we implement the requirements of the United Nations Global Compact (UN GC) and of the German Sustainability Code (GSC). A full overview of the GRI Index is available on the microsite. 4

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Disclosure of G4 Indicators Reference Omissions UN GC GSC Assurance
Strategy and Analysis
G4-1 Statement from the most senior decision-maker 12 – 13 1
G4-2 Key impacts, risks, and opportunities concerning sustainability 14 – 15 , 18, 22 – 23 , 86 – 87 , 134 – 137

2
15, 18

Organizational Profile
G4-3 Name of the organization 2
G4-4 Primary brands, products, and services 2 , AR 21 – 46 AR 304
G4-5 Location of the organization’s headquarters 2
G4-6 Countries with significant operations 2 – 3 , 6 – 7
G4-7 Nature of ownership and legal form 3 , AR 52 – 53 AR 304
G4-8 Markets served 2 – 3 , AR 21 – 46 AR 304
G4-9 Scale of the organization 2 , AR 21 – 46 AR 304
G4-10 Employees by employment type, gender and region 2 – 3 , 120 , 121 Further Information 6 120
No breakdown by employees and supervised workers nor within the individual categories by gender (level of coverage not material).
The moderate use of temporary work represents an essential flexibility instrument for Volkswagen. The principles of our Charter on Temporary Work serve to ensure appropriate conditions of employment and remuneration for temporary external personnel and the standardized use of temporary work as an instrument across the Volkswagen Group.
Volkswagen does not use external personnel to replace its own employees. Contracts for work and services are an essential instrument for meeting special personnel requirements (such as specific knowledge). .
The use of contracts for work and services is a normal procedure. Volkswagen concludes such contracts for example with companies from the trades who are engaged in building work at the factories, with companies who supply, maintain and repair plant and equipment, with cleaning firms, as well as with IT and development companies in order to access their specific knowledge. Volkswagen attaches great importance to ensuring that the Group's high social standards are integrated into its supplier management. We take reports of possible violations seriously and follow them up. If violations are determined, we ensure they do not recur."
G4-11 Percentage of employees covered by collective bargaining agreements 56 , 64, MS 26 Further Information 3
Percentage not given (not a relevant indicator)
G4-12 Description of the supply chain 42 – 43 42 – 43
G4-13 Significant changes during the reporting period AR 52,53 AR 304
G4-14 Implementation of the precautionary principle 22 – 24 , AR 160 – 174 AR 304
G4-15 External initiatives that the organization endorses 20 , 24 , 26 – 27 3
G4-16 Significant memberships in industry and business associations 26 – 27 , MS 14 1 – 10

Identified Material Aspects and Boundaries
G4-17 Entities included in the consolidated financial statements AR 52 – 53 AR 304
G4-18 Process for defining the report content 15 – 17 15 – 17, 145
G4-19 Material Aspects identified 18 18, 145
G4-20 Aspect Boundaries within the organization 17 – 18 17 – 18, 145
G4-21 Aspect Boundaries outside the organization 18, 24 18, 145
G4-22 Restatemtents of information provided in previous reports 116
G4-23 Significant changes in the Scope and Aspect Boundaries 116

Stakeholder Engagement
G4-24 Stakeholder groups engaged 24 , MS 13 9
G4-25 Identification and selection of stakeholders 16, 23 9
G4-26 Approach to stakeholder engagement and frequency 16, 24 , MS 13 9
G4-27 Key topics and concerns raised through stakeholder engagement and response 24 , MS 13 9

Report Profile
G4-28 Reporting period U5
G4-29 Date of most recent previous report U5
G4-30 Reporting cycle U5
G4-31 Contact point for questions regarding the report 148
G4-32 “In accordance” option with GRI and Content Index chosen 138 – 143
G4-33 External verification of the report 145 – 147

Governance
G4-34 Governance structure, incl. committees of the highest governance body 3 , 20 – 21 , AR 7 – 11 AR 304
G4-35 Process for delegating authority for economic, environmental and social topics 21 – 22 , AR 118 AR 304
G4-36
Executive-level position with responsibility for economic, environmental and ­social topics 20 – 22 , 46 , 87, AR 118


AR 304
G4-37
Processes for consultation between stakeholders and the highest governance body AR 75 , 93 , 95



AR 304
G4-38 Composition of the highest governance body and its committees 21, AR 7 – 11 , 54 – 58 AR 304
G4-39 Independence of the Chair of the highest governance body AR 55 – 56 , 70 – 73 AR 304
G4-40
Nomination and selection processes for the highest governance body and its ­committees AR 54 – 58



AR 304
G4-41 Process for avoiding conflicts of interest AR 9 , 55 AR 304
G4-42 Highest governance body's role concerning strategy and goals AR 54 – 58 AR 304
G4-43
Measures taken concerning the highest governance body’s knowledge in ­sustainability issues AR 54 – 58



AR 304
G4-44
Evaluation of the highest governance body’s performance concerning ­sustainability AR 54 – 58


7, 8
AR 304
G4-45
Highest governance body’s role concerning sustainability impacts, risks, and ­opportunities 20 – 22 , AR 54 – 58


6
AR 304
G4-46
Highest governance body’s role concerning the effectiveness of the risk­ ­management 22 – 23 , AR 58



AR 304
G4-47
Frequency of the highest governance body’s review of sustainability impacts, risks, and opportunities 20 – 22 , AR 54 – 58


6
AR 304
G4-48 Highest committee that formally reviews and approves the sustainability report 21
G4-49 Process for communicating critical concerns to the highest governance body AR 54 – 58 AR 304
G4-50 Critical concerns that were communicated to the highest governance body AR 7 – 11 AR 304
G4-51 Remuneration policies for the highest governance body and senior executives 22, AR 59 – 69 8 AR 304
G4-52 Process for determining remuneration AR 59 – 69 AR 304
G4-53 Stakeholders’ views regarding remuneration AR 59 – 69 AR 304
G4-54
Ratio of the highest annual total compensation to the median annual total ­compensation 62 – 63 , AR 59 – 69
Further Information

AR 304
Ratio not indicated.
According to our Social Charter, the compensation and benefits paid or received for a normal work week correspond at least to the respective national legal minimum requirements or those of the respective economic sectors. They should also ensure that the employees and their families can maintain an appropriate standard of living.
The remuneration of current members of the Board of Management complies with the requirements of the Aktiengesetz (AktG – German Stock Corporation Act) and the recommendations of the German Corporate Governance Code. The level of the Board of Management remuneration should be appropriate and attractive in the context of the Company’s national and international peer group. Criteria include the tasks of the individual Board of Management member, their personal performance, the economic situation, the performance of and outlook for the Company, as well as how customary the remuneration is when measured against its peer group and the remuneration structure that applies to other areas of Volkswagen. In this context, comparative studies on remuneration are conducted on a regular basis.
Volkswagen does not consider the indicators required by G4-54 & G4-55 conducive to assessing the fairness of remuneration structures.
G4-55 Ratio of percentage increase in the highest annual total compensation 62 – 63 , AR 59 – 69 Further Information AR 304
Percentage not indicated.
According to our Social Charter, the compensation and benefits paid or received for a normal work week correspond at least to the respective national legal minimum requirements or those of the respective economic sectors. They should also ensure that the employees and their families can maintain an appropriate standard of living.
The remuneration of current members of the Board of Management complies with the requirements of the Aktiengesetz (AktG – German Stock Corporation Act) and the recommendations of the German Corporate Governance Code. The level of the Board of Management remuneration should be appropriate and attractive in the context of the Company’s national and international peer group. Criteria include the tasks of the individual Board of Management member, their personal performance, the economic situation, the performance of and outlook for the Company, as well as how customary the remuneration is when measured against its peer group and the remuneration structure that applies to other areas of Volkswagen. In this context, comparative studies on remuneration are conducted on a regular basis.
Volkswagen does not consider the indicators required by G4-54 & G4-55 conducive to assessing the fairness of remuneration structures.

Ethics and Integrity
G4-56 Values, principles, standards and norms of behavior 20 , 117 10 5
G4-57 Mechanisms for seeking advice on ethical and lawful behavior 47 – 48 10
G4-58 Mechanisms for reporting concerns about unethical or unlawful behavior 48, AR 56 – 57 10

Category: Economic
Management approach 34 – 36
Economic Performance
G4-EC1 Direct economic value created and distributed 75, 119 18 AR 304
G4-EC2
Financial implications and other risks and opportunities due to climate change
14 – 15 , 22 , 86 – 87 ; AR 145
7

AR 304
G4-EC3 Coverage of benefit plan obligations 66 , AR 240 – 247 AR 304
G4-EC4 Financial assistance received from government 42 , AR 213 AR 304
Market Presence
G4-EC5 Ratios of standard entry level wage compared to local minimum wage 62 – 63 , MS 25 , MS 26 , MS 27 6
G4-EC6 Proportion of senior management hired from the local community 64, MS 26 6
Indirect Economic Impacts
G4-EC7 Infrastructure investments and services provided 40 – 41 , 73 – 77
G4-EC8 Indirect economic impacts 19, 40 – 42
Procurement Practices
G4-EC9 Proportion of spending on local suppliers 40 – 43 Further Information
No indication of percentage (data not collectable)

Category: Environmental
Management approach 86 – 89 7, 8, 9 86 – 89
Materials
G4-EN1 Materials used by weight or volume 42 , 101 7, 8 11
G4-EN2 Percentage of materials used that are recycled input materials 101, MS 50 8 12
Energy
G4-EN3 Energy consumption within the organization 102, 126 7, 8 12 126
G4-EN4 Energy consumption outside of the organization Further Information 8 12
No indication of energy consumption; instead we monitor Scope 3 emissions (see EN17)
G4-EN5 Energy intensity 126 8 12 126
G4-EN6 Reduction of energy consumption 100 , 102 – 103 8, 9
G4-EN7 Reductions in energy requirements of products and services 95 – 100 8, 9
Water
G4-EN8 Total water withdrawal by source 131 – 132 7, 8 12 131
G4-EN9 Water resources significantly affected 104 8
G4-EN10 Water recycled and reused 104 – 105, 131 Further Information 8
No indication of total volume of recycled water; data cannot be collected in view of the complexity of the company.
Biodiversity
G4-EN11 Operational sites in protected areas 133 8
G4-EN12 Impacts on protected areas or areas of high biodiversity value 106 – 107, MS 53 8
G4-EN13 Habitats protected and restored 106 – 107, MS 53 8
G4-EN14 Affected endangered animal and plant species MS 53 8
Emissions
G4-EN15
Direct greenhouse gas ( GHG ) emissions (Scope 1)
90 – 91 , 116 , 126 – 127
7, 8
13
126
G4-EN16 Energy indirect greenhouse gas ( GHG ) emissions (Scope 2) 116 , 127 7, 8 13 127
G4-EN17 Other indirect greenhouse gas ( GHG ) emissions (Scope 3) 93, 116 , 128 7, 8 13
G4-EN18 Greenhouse gas (GHG) emissions intensity 126 – 127 8 13 126 – 127
G4-EN19 Reduction of greenhouse gas (GHG) emissions 100 , 102 – 103 8, 9
G4-EN20 Emissions of ozone-depleting substances (ODS) Further Information 7, 8
No significant emissions
G4-EN21 NO X , SO X and other significant air emissions 129, 133 7, 8
Effluents and Waste
G4-EN22 Total water discharge by quality and destination 131 – 132 8
G4-EN23 Total weight of waste by type and disposal method 130 8 12 130
G4-EN24 Total number and volume of significant spills Further Information 8
No significant spills registered in the reporting period.
G4-EN25 Handling of hazardous waste Further Information 8
Total weight cannot be computed owing to the size and complexity of the company. We do not import any waste, we only export low volumes of waste and we only dispose of waste in the country where it is generated or export to other countries if these offer better disposal methods.
G4-EN26 Water bodies significantly affected by discharges of water and runoff 133, MS 53 8
Products and Services
G4-EN27
Mitigation of environmental impacts of products and services
89, 94 – 100 , 101, 104, 109
7, 8, 9
10

G4-EN28 Reclaimed products and packaging 105 8
Compliance
G4-EN29 Fines and sanctions for non-compliance with environmental regulations Further Information 8
There were no significant fines or sanctions in the reporting period.
Transport
G4-EN30 Significant environmental impacts of transporting products 105 – 106, 128 8
Overall
G4-EN31 Environmental protection expenditures and investments 132, AR 137 7, 8, 9 AR 304
Supplier Environmental Assessment
G4-EN32 No indication of percentage (data not collectable) 43 – 45 Further Information 8 42 – 46
No indication of percentage (data not collectable)
G4-EN33 Significant environmental impacts in the supply chain 44 – 46 Further Information 8 42 – 46
No details on the individual aspects (data not collectable)
Environmental Grievance Mechanisms
G4-EN34 Grievances about environmental impacts Further Information 8
Grievances about environmental impacts are not recorded separately

Category: Social

Labor Practices and Decent Work
Management approach 56 – 57 1,3,6 56 – 57
Employment
G4-LA1 New employee hires and employee turnover 122 Further Information 6
"The selection and recruitment of new employees is undertaken in line with their qualifications and suitability. Age is not a consideration in this process. Another control metric is the recruitment of women. When recruiting university graduates we take our lead from the proportion of women graduates on the degree courses relevant for Volkswagen. As an average across all such courses this gives us a recruitment target of 30% of female graduates. As a matter of principle, Volkswagen also supports the employment and qualification of local people, both at existing locations and when establishing new ones."
G4-LA2 Benefits provided to full-time employees 63, 66 Further Information
Both full-time and part-time employees are entitled to company benefits.
G4-LA3 Return to work and retention rates after parental leave 123 Further Information 6
Volkswagen offers its employees a whole range of options and rulings to facilitate the return to work after parental leave, including information events on current working-hour models, as well as on the flexible and personalized design of their return to work.
Labor/Management Relations
G4-LA4 Minimum notice period(s) regarding operational changes 64, AR 74 – 75 , MS 28 3 AR 304
Occupational Healthand Safety
G4-LA5 Percentage of total workforce represented in health and safety committees 68
G4-LA6 Injuries, occupational diseases, lost days, and work-related fatalities 122, 124 Further Information 15 122, 124
No additional breakdown by gender and region provided (confidential information). Current contracts with the companies working for Volkswagen do not allow us to access the required information.
G4-LA7 Workers with high incidence or risk of diseases 67 16
G4-LA8 Health and safety topics covered in formal agreements with trade unions 67
Training and Education
G4-LA9 Average hours of training 60 – 62 Further Information 6 16
Vocational education and training to the highest standards form a vital basis for the specialist knowledge and skills of our employees and thus also for the top quality of our products and the long-term commercial success of the Volkswagen Group..
The specific qualification requirements of each individual employee are derived from the competency requirements of the respective Berufsfamilie (professional family) and are identified at almost all of the Group's brands and companies at least once a year through the individual employee appraisal or qualification appraisal.
The focus here is above all on the specialist content, the appropriate form of communicating this content and, in particular, the marked integration theory and practice.
G4-LA10 Programs that support the continued employability of employees 57 – 62 , 74
G4-LA11
Percentage of employees receiving regular performance and career development reviews 63
Further Information 6
Every employee of Volkswagen AG, Volkswagen Financial Services AG and Volkswagen Immobilien Service GmbH has an individual appraisal with their supervisor once a year. This practice is also becoming increasingly established at the various brands and companies of the Volkswagen Group. The annual individual appraisal is conducted irrespective of gender and employee category.
Diversity and Equal Opportunity
G4-LA12 Composition of governance bodies and breakdown of employees by aspects of ­diversity 3, 69 – 72, 121, 123, AR 55 Further Information 6 16 AR 304
There is enormous potential within the diversity of the Volkswagen Group workforce. As we move towards becoming top employer in the automotive sector, we want to make use of this potential by explicitly advancing women, improving the scope for combining work and family, and making full use of the cultural diversity that exists within the Group. A breakdown by minority group membership is not a relevant indicator for us
Equal Remuneration for Women and Men
G4-LA13 Ratio of basic salary and remuneration of women to men 62 Further Information 6
At Volkswagen remuneration is a function of the activity performed by the employee. In this respect we make no distinction between women and men. .
Supplier Assessment for Labor Practices
G4-LA14 Percentage of new suppliers that were screened using labor practices criteria 43 – 45 Further Information 42 – 46
No indication of percentage (data not collectable)
G4-LA15 Significant impacts for labor practices in the supply chain 44 – 46 Further Information 42 – 46
No details on the individual aspects (data not collectable)
Labor Practices Grievance Mechanisms
G4-LA16 Grievances about labor practices Further Information
Grievances about labor practices are not documented separately

Human Rights
Management approach 34 – 36 , 56 – 57 1 – 6
Investment
G4-HR1
Significant investment agreements and contracts that include human rights ­clauses or screening 47
D 2
17

G4-HR2 Employee training on human rights issues 47 Further Information 1
No indication of the number of hours or the percentage of employees (data not collectable)
Non-discrimination
G4-HR3 Incidents of discrimination and corrective actions taken 48, 72 6 16, 17
Freedom of Association and Collective Bargaining
G4-HR4
Operations and suppliers identified in which the right to exercise freedom of ­association may be violated or at risk, and measures taken 20 , 42 – 46 , 64

3


Child Labor
G4-HR5
Operations and suppliers having significant risk for incidents of child labor, and measures taken 20 , 42 – 46 , 56

5
17

Forced or Compulsory Labor
G4-HR6
Operations and suppliers having significant risk for incidents of forced or ­compulsory labor, and measures taken 20 , 42 – 46 , 56

4
17

Security Practices
G4-HR7 Percentage of security personnel trained in the field of human rights 47, MS 25 , 26 Further Information 1
No indication of percentage (data not collectable)
Indigenous Rights
G4-HR8 Violations involving rights of indigenous peoples and actions taken 20 , 47 1
Assessment
G4-HR9 Operations that have been subject to human rights reviews 20 , 47 1
Supplier Human Rights Assessment
G4-HR10 Percentage of new suppliers that were screened using human rights criteria 43 – 45 Further Information 2 17 42 – 46
No indication of percentage (data not collectable)
G4-HR11 Significant human rights impacts in the supply chain 44 – 46 Further Information 2 42 – 46
No details on the individual aspects (data not collectable)
Human Rights Grievance Mechanisms
G4-HR12 Grievances about human rights impacts 47 Further Information 1
No information on the resolution of complaints (confidential information)

Society
Management approach 34 – 36 , 73 10
Local Communities
G4-SO1
Percentage of operations with implemented local community engagement, ­impact assessments, and development programs 23 – 24 , 27, 41, 68, 73 , 76 – 77, MS 29
1
18

G4-SO2 Operations with actual and potential negative impacts on local communities 88, 100 , 104, 106 1
Anti-corruption
G4-SO3
Percentage of operations assessed for risks related to corruption and risks ­identified 47
Further Information 10


No breakdown by location (distribution is immaterial)
G4-SO4 Communication and training on anti-corruption 47 Further Information 10
No indication of percentage (data not collectable)
G4-SO5 Confirmed incidents of corruption and actions taken 47-48 10 20
Public Policy
G4-SO6 Total value of political contributions 75 10
Anti-competitive Behavior
G4-SO7 Legal actions for anti-competitive behavior, anti-trust, and monopoly practices Further Information
The activities of Volkswagen AG and the companies in which it holds interests either directly or indirectly are affected – as are other international companies – by numerous laws in Germany and abroad. In particular, there are legal requirements relating to development, production and distribution, as well as to tax, company, commercial, financial and capital market regulations, and those relating to competitive, anti-trust, foreign trade, labor, banking, state aid, energy and insurance law. Compliance with these rules is one of the most important principles of our Company. In this respect, Volkswagen adopts a preventive compliance approach and aims to create a corporate culture that, wherever possible, prevents potential breaches occurring by raising awareness and educating employees. Despite these measures, however, it cannot be entirely excluded that, in the course of their operating activities, Volkswagen AG and the companies in which it holds interests either directly or indirectly become involved in legal disputes and official proceedings in Germany and internationally. In particular, such disputes and proceedings may occur in relation to suppliers, dealers, customers, employees, or investors. For the companies involved, these may result in payment or other obligations. Where transparent and economically viable, adequate insurance cover is taken out for these risks and appropriate provisions recognized for the remaining identifiable risks. The Company does not believe, therefore, that these risks will have a sustained effect on the economic position of the Group. However, as some risks cannot be assessed or can only be assessed to a limited extent, the possibility of loss or damage not being covered by the insured amounts and provisions cannot be ruled out. Further details can be found in the Report on Risks and Opportunities in the current Annual Report under the heading of “Litigation”.
Compliance
G4-SO8 Fines and sanctions for non-compliance with laws and regulations Further Information 20
The activities of Volkswagen AG and the companies in which it holds interests either directly or indirectly are affected – as are other international companies – by numerous laws in Germany and abroad. In particular, there are legal requirements relating to development, production and distribution, as well as to tax, company, commercial, financial and capital market regulations, and those relating to competitive, anti-trust, foreign trade, labor, banking, state aid, energy and insurance law. Compliance with these rules is one of the most important principles of our Company. In this respect, Volkswagen adopts a preventive compliance approach and aims to create a corporate culture that, wherever possible, prevents potential breaches occurring by raising awareness and educating employees. Despite these measures, however, it cannot be entirely excluded that, in the course of their operating activities, Volkswagen AG and the companies in which it holds interests either directly or indirectly become involved in legal disputes and official proceedings in Germany and internationally. In particular, such disputes and proceedings may occur in relation to suppliers, dealers, customers, employees, or investors. For the companies involved, these may result in payment or other obligations. Where transparent and economically viable, adequate insurance cover is taken out for these risks and appropriate provisions recognized for the remaining identifiable risks. The Company does not believe, therefore, that these risks will have a sustained effect on the economic position of the Group. However, as some risks cannot be assessed or can only be assessed to a limited extent, the possibility of loss or damage not being covered by the insured amounts and provisions cannot be ruled out. Further details can be found in the Report on Risks and Opportunities in the current Annual Report under the heading of “Litigation”.
Supplier Assessment for Impacts on Society
G4-SO9 Percentage of new suppliers that were screened using criteria for impacts on society 43 – 45 Further Information
No indication of percentage (data not collectable)
G4-SO10 Negative impacts on society in the supply chain and actions taken 44 – 46 , 47 Further Information 2
No details on the individual aspects (data not collectable)
Grievance Mechanisms for Impacts on Society
G4-SO11 Number of grievances about impacts on society 47 Further Information 2, 3
No information on the resolution of complaints (confidential information)

Product Responsibility
Management approach 37 – 40 , AR 141 1, 8 AR 304
Customer Health and Safety
G4-PR1
Percentage of significant product and service categories for which health and ­safety impacts are assessed 35, 37 – 39




G4-PR2
Incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services 38 – 39, AR 170 – 172



AR 304
Product and Service Labeling
G4-PR3 Principles/ procedures for product and service information and labelling 39 – 40, 93 – 95, 108
G4-PR4
Incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling Further Information



The activities of Volkswagen AG and the companies in which it holds interests either directly or indirectly are affected – as are other international companies – by numerous laws in Germany and abroad. These also include provisions governing information on the origin, composition, safe usage and disposal of products and services. Compliance with legal provisions is one of the most important principles of our Company. In this respect, Volkswagen adopts a preventive compliance approach and aims to create a corporate culture that prevents potential breaches occurring by raising awareness and educating employees. Regarding the reporting of litigation and official proceedings, we refer to the information provided under G4-PR9, G4-SO7, G4-SO8 and G4-SO11.
G4-PR5 Results of surveys measuring customer satisfaction 39
Marketing Communications
G4-PR6 Sale of banned or disputed products Further Information
The activities of Volkswagen AG and the companies in which it holds interests either directly or indirectly are affected – as are other international companies – by numerous laws in Germany and abroad. In particular, there are legal requirements relating to development, production and distribution, as well as to tax, company, commercial, financial and capital market regulations, and those relating to competitive, anti-trust, foreign trade, labor, banking, state aid, energy and insurance law. Compliance with these rules is one of the most important principles of our Company. In this respect, Volkswagen adopts a preventive compliance approach and aims to create a corporate culture that, wherever possible, prevents potential breaches occurring by raising awareness and educating employees. Despite these measures, however, it cannot be entirely excluded that, in the course of their operating activities, Volkswagen AG and the companies in which it holds interests either directly or indirectly become involved in legal disputes and official proceedings in Germany and internationally. In particular, such disputes and proceedings may occur in relation to suppliers, dealers, customers, employees, or investors. For the companies involved, these may result in payment or other obligations. Where transparent and economically viable, adequate insurance cover is taken out for these risks and appropriate provisions recognized for the remaining identifiable risks. The Company does not believe, therefore, that these risks will have a sustained effect on the economic position of the Group. However, as some risks cannot be assessed or can only be assessed to a limited extent, the possibility of loss or damage not being covered by the insured amounts and provisions cannot be ruled out. Further details can be found in the Report on Risks and Opportunities in the current Annual Report under the heading of “Litigation”.
G4-PR7
Incidents of non-compliance with regulations and voluntary codes concerning marketing communications AR 170 – 172



AR 304
Customer Privacy
G4-PR8 Substantiated complaints regarding breaches of customer privacy Further Information
Proprietary information.
Compliance
G4-PR9 Significant fines concerning the provision and use of products and services Further Information
The activities of Volkswagen AG and the companies in which it holds interests either directly or indirectly are affected – as are other international companies – by numerous laws in Germany and abroad. In particular, there are legal requirements relating to development, production and distribution, as well as to tax, company, commercial, financial and capital market regulations, and those relating to competitive, anti-trust, foreign trade, labor, banking, state aid, energy and insurance law. Compliance with these rules is one of the most important principles of our Company. In this respect, Volkswagen adopts a preventive compliance approach and aims to create a corporate culture that, wherever possible, prevents potential breaches occurring by raising awareness and educating employees. Despite these measures, however, it cannot be entirely excluded that, in the course of their operating activities, Volkswagen AG and the companies in which it holds interests either directly or indirectly become involved in legal disputes and official proceedings in Germany and internationally. In particular, such disputes and proceedings may occur in relation to suppliers, dealers, customers, employees, or investors. For the companies involved, these may result in payment or other obligations. Where transparent and economically viable, adequate insurance cover is taken out for these risks and appropriate provisions recognized for the remaining identifiable risks. The Company does not believe, therefore, that these risks will have a sustained effect on the economic position of the Group. However, as some risks cannot be assessed or can only be assessed to a limited extent, the possibility of loss or damage not being covered by the insured amounts and provisions cannot be ruled out. Further details can be found in the Report on Risks and Opportunities in the current Annual Report under the heading of “Litigation”.
Key:
AR = 2014 Annual Report
MS = 2014 Sustainability Report Microsite
D = Direct Answer (online-index)
UN GC = United Nations Global Compact
GSC = German Sustainability Code